Summary:
The DEFEND app does not currently have a map feature, despite the camera's GPS capability, but GPS coordinates can be found on the Camera Details page. However, if a DEFEND camera is added to the REVEAL app, its location will appear on the map. The DEFEND camera does support live streaming. Cameras can be suspended via the app, and there are separate storage allocations for standard and HD media without the PLUS plan. The PLUS plan offers extended cloud storage for all standard photos and lifetime retention for HD content, with no discounts for multiple cameras.
Q: Does the DEFEND app have a map feature since the camera has GPS? A: While the DEFEND camera is equipped with GPS, the DEFEND app does not currently offer a map view. However, you can find the GPS coordinates of each camera on its Device Details page within the app.
Q: If I add a DEFEND camera to the REVEAL app, will it be shown on the map? A: Yes, if your DEFEND camera is connected to the REVEAL app and successfully retrieves GPS coordinates from the satellite system, its location will be displayed on the map within the REVEAL app.
Q: Can I view a live feed from the DEFEND camera? A: Yes, the DEFEND camera does support live video streaming. However, Live View sessions depend on your plan: Starter: 3 sessions per camera/month. Pro: 5 sessions per camera/month Premium: Unlimited sessions per camera/month (only for Defend cameras within the same platform.
Q: Is it possible to suspend DEFEND cameras? A: Yes, you can suspend your DEFEND cameras directly within the DEFEND app. This can be useful for temporary periods when you don't need the camera to be active.
Q: Are there separate storage limits ("buckets") for HD media if I don't have the PLUS plan? A: Yes, even without the PLUS plan, there are designated storage allocations ("buckets") for standard photos and separate buckets for HD photos and videos.
Q: Does the PLUS plan's 1-year cloud storage apply to all photos, or only HD photos and videos? A: The PLUS plan extends the cloud storage retention for all standard photos to one year. HD photos and videos, being paid content, are retained for the lifetime of your account. If you cancel your PLUS subscription, there is a 30-day grace period before the retention period for standard photos reverts to 60 days from the current date.
Q: Are there discounts for adding multiple cameras to the DEFEND app? A: No, we currently offer flat pricing for our data plans, regardless of the number of cameras you have connected to the DEFEND app.
Q: Can I use additional Defend XXX cameras with my existing Defend camera setup? You can use additional Defend XXX cameras with your existing setup. They will be on the same data plan but will be charged per camera. All cameras will stay on the same app, and you can add them by following the app instructions. If your existing Defend camera uses an extended range antenna, it is recommended to use one for the Defend XXX cameras as well.
Q: I made a purchase but did not receive a confirmation email? If you have not received a confirmation email after making a purchase, please check your spam/junk folder. If it is not there, contact customer support with your order number, email, and name for further assistance.
Q: Can both my phone and my partner's phone access the live view of our Defend security camera?
To access the live view of a Defend security camera from multiple phones, both users must be logged into the same account on their respective devices. If the secondary user is unable to access the live view, they should delete and reinstall the app, then log in with the account information. If issues persist, further assistance is available.
Q: How can I generate an invoice for my Defend camera subscription? To generate an invoice for your Defend camera subscription, ensure your Defend app is updated to the latest version. Navigate to the Defend Home page, tap the three lines in the upper left corner, select Account, then Plan. Scroll down to find the Plan Invoice option. If you need any invoices resent, provide the email address and phone number associated with your Defend account.
Q: How to open a wholesale account with Tactacam? To open a wholesale account with Tactacam, fill out the dealer application linked in the response email. After submission, a member from the Sales Team will contact you within up to one month.
Q: Can I upgrade my camera due to a broken internal component or moisture issue, and am I eligible for any discounts? If your camera is out of warranty or has a non-warranty issue, you can send it in for inspection and repair. If it's deemed unrepairable, you can upgrade to a new camera at a discounted price. For eligible customers, there is a Pro Program offering discounts. To start the process, create a customer account, gather necessary documents, and submit your application. For repairs, follow the RMA process, ensuring you ship the camera with the correct items and within the allowed timeframe.