Summary:
The DEFEND app offers a free camera-sharing feature, allowing users to share cameras with other registered DEFEND users. To share a camera, users can navigate through the app's menu, enter the recipient's email, and select the cameras to share. Notifications are sent when a camera is shared, but not for new photos. Users can accept or decline camera invitations, and manage shared camera access through the app's settings. Photos from shared cameras cannot be deleted or organized into galleries, but can be downloaded. Users can stop sharing or revoke access and re-share cameras as needed. For further assistance, users can contact support at support@tactacam.com.
Frequently Asked Questions About the Camera Sharing Feature
Is there an extra cost to share cameras?
No, the camera-sharing feature is a free feature available within the DEFEND app.
How do I share a camera with another DEFEND user?
- From the Home screen, tap the three lines in the upper left-hand corner of the app.
- Select Sharing.
- Tap the + button in the upper right corner.
- Enter the email address of the DEFEND user you wish to share with.
- Important: The recipient must be a registered DEFEND user, but they do not need to have an active plan or camera on their account.
- Select the specific camera(s) you want to share.
- Tap Save.
How do I know if someone has shared a camera with me?
You will receive a banner notification within the app when someone shares a camera with you.
- If you don't see a notification, you can check your app settings to ensure notifications for shared cameras are enabled.
Alternatively:
- Tap the three lines in the upper left-hand corner.
- Select Sharing.
- If a new camera invitation has been sent to you, a red dot indicator will appear next to "Shared with Me".
How do I accept a shared camera invitation?
- Tap the three lines in the upper left-hand corner.
- Select Sharing.
- Tap "Shared with Me".
- Under the user who shared the camera(s) with you, you will see an "Accept All" button. You can tap this to accept all shared cameras.
Alternatively:
Tap the down arrow next to the user's name to view individual cameras and select the ones you wish to accept.
How do I decline a shared camera invitation if I don't want access?
- Tap the three lines in the upper left-hand corner.
- Select Sharing.
- Select "Shared with Me".
- Tap on the user who is sharing the camera(s) with you.
- Next to the camera you wish to decline, tap the "X" icon.
- Select Decline invitation to confirm.
What if I declined a shared camera and want access again?
To regain access to a camera you previously declined, you will need to contact the DEFEND user who initially sent you the invitation and ask them to re-share the camera with you.
How do I view photos from a camera shared with me?
- Tap the three lines in the upper left-hand corner.
- Go to Sharing.
- Select "Shared with Me".
- Tap "See all shared content" or select the individual camera(s) you want to view.
- You can also view shared content directly in your main photo feed by going to the Filter icon (bottom left of the app) and toggling on "Show Shared Content in Feed."
Do I get notifications for new pictures on shared cameras?
No, you will not receive notifications for new photos captured by cameras shared with you. You will only receive notifications when a new camera is initially shared with you.
Can I delete photos from cameras shared with me?
No, you cannot delete photos from another user's camera feed that has been shared with you.
Can I create a gallery of shared photos?
No, you cannot create a separate gallery of photos from shared cameras within the app. However, you can download individual photos to your phone's gallery.
How do I stop sharing a camera feed with another user?
- From the Home screen, tap the three lines in the upper left-hand corner.
- Select Sharing.
- Tap on the user you wish to stop sharing cameras with.
- Tap the toggle switch next to their name to turn it OFF (from green to black).
Can I re-share a camera after revoking access?
Yes, to re-share a camera after revoking access, simply tap the toggle switch back ON. The status will temporarily show as "Pending" in yellow until the guest accepts again (if they had previously declined or removed the share).
How do I turn off access to a camera feed that was shared with me (as a guest)?
- Tap the three lines in the upper left-hand corner.
- Select Sharing.
- Select "Shared with Me".
- Tap on the username of the person sharing their camera(s) with you, then tap the arrow next to their name.
- Choose the specific camera you wish to stop receiving photos from.
- Tap the trash can icon in the upper right-hand corner.
Can I regain access as a guest to cameras shared with me that I removed?
Yes, if you have removed yourself from a shared camera, you will need to ask the original owner (host) to send you another sharing invitation.
How do I delete a guest that I have shared cameras with?
- Tap the three lines in the upper left-hand corner.
- Select Sharing.
- Tap on the email address of the guest you want to remove.
- Tap the trash can icon in the upper right corner.
- Select Remove Guest to confirm.
Need Assistance?
If you have any questions or require further assistance, please don't hesitate to contact our support team at support@tactacam.com.