Summary:
The article announces a new flexible pricing structure for the Xtra subscription service, based on the number of cameras linked to an account. The new tiers are $4/month for one camera, $7/month for two cameras, and $9/month for three or more cameras, replacing the previous flat rate of $9/month. Existing subscribers will be automatically migrated to the new pricing, with discounts applied starting from September 4th, 2025, for those with one or two cameras. The change aims to offer fairer pricing, making Xtra features more accessible. Subscription prices will adjust automatically with changes in the number of cameras.
Our New Xtra Pricing Tiers
We're excited to announce a more flexible and affordable pricing structure for our Xtra subscription service.
Our goal is to provide better value to all our customers, whether you have one camera or several. With this new structure, you only pay for what you need, making our premium Xtra features more accessible than ever.
Xtra subscriptions will be based on the number of cameras linked to your account:
- 1 Camera: $4/month
- 2 Cameras: $7/month
- 3 or more Cameras: $9/month
This new tiered pricing replaces the previous flat rate of $9/month for all users.
Frequently Asked Questions
I am an existing Xtra subscriber. What do I need to do?
Nothing at all! We will automatically migrate your plan to the new pricing structure.
If you have one or two cameras, you will automatically see a discount on your next billing date on or after September 4th, 2025. If you have three or more cameras, your price will remain the same.
Please note that refunds will not be issued for your current billing cycle. The new pricing will apply to your next renewal.
I saw a pop-up about this in the app. What was that?
When you log into app for the first time after the update, you will see a notification about this exciting price change. This screen will show you the discount you'll receive if you're an existing customer. If you don't have Xtra yet, it will give you the option to subscribe at the new, lower rates.
Why are you making this change?
We want to ensure our pricing is fair and flexible for everyone. This new structure allows customers with fewer cameras to enjoy the benefits of Xtra at a more affordable price, while still offering great value to our power users with multiple cameras.
What happens if I add or remove a camera?
Your subscription price will automatically adjust on your next billing date to reflect the number of cameras on your account.
- If you add a camera that moves you into a higher tier, your price will increase at the start of your next billing cycle.
- If you remove a camera that moves you into a lower tier, your price will be discounted at the start of your next billing cycle.