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Troubleshooting: Camera Settings Reverting Or Not Saving.

Summary:

If REVEAL app settings revert, ensure you press "Apply Settings" after changes. Check your SD card meets specs: full-size, Class 10, U3, 16-32GB, and recommended brands. Avoid swapping cards and replace if faulty. Reformat corrupted SD cards via camera or app. If issues persist, verify the correct SIM card by providing the last five ICCID digits and QR code photo to support. Use the app or camera menu to find IMEI and ICCID details.

Settings Not Saving Or Reverting:

If you're changing settings in the REVEAL app, but they don't seem to "stick" or they revert back, this guide will walk you through the most common solutions.

This issue is most often caused by one of three things:

  1. The changes aren't being applied correctly in the app.
  2. The SD card is incompatible, full, or corrupted.
  3. The camera has the incorrect SIM card.

Let's start with the simplest solution first.

 

Step 1: Make Sure You're Applying Settings Correctly

 

The most common reason for this issue is that the "Apply Settings" button wasn't pressed. Please follow these steps exactly to ensure your changes are being sent to the camera.

  1. Open the REVEAL app.
  2. From the home screen, tap the Camera icon in the bottom menu.
  3. Find the camera you want to adjust and tap to the right of the camera name on the icons.
  4. Select "Camera Settings".
  5. Make your desired changes (e.g., change picture delay, resolution, etc.).
  6. This is the most important step: Scroll to the bottom and tap the "Apply Settings" button to save and send the new commands to your camera.

If you are following these steps and the settings still revert, move on to Step 2.

 

Step 2: Check Your SD Card

 

For legacy REVEAL models, an incompatible or corrupted SD card is the most common hardware cause for settings failing to save.

 

Required SD Card Specifications

 

Your SD card must meet all of the following requirements:

  • Type: Full-Size SD Card (Micro-SD cards with adapters are not supported).
  • Class: Class 10
  • Speed: U3
  • Capacity: 16GB or 32GB (no larger or smaller).
  • Recommended Brands: Tactacam, SanDisk Extreme, SanDisk Extreme Pro, Lexar, or Herd360 Elite Pro.
  • Brands to Avoid: PNY, HME, ONN, and other low-quality or unlisted brands are not compatible and will cause camera issues.

 

SD Card Maintenance

 

  • Do Not Swap Cards: We do not recommend swapping SD cards between different cameras, as this can cause file-writing errors.
  • Replace as Needed: SD cards do not last forever. If your card is old or showing errors, it may need to be replaced.

 

Step 3: Reformat Your SD Card

 

If your SD card meets the specs above, its file system may be corrupted. Formatting will erase all data and restore it to a clean state.

Important: Save Your Files! Formatting ERASES ALL photos and videos from the SD card. Please save any files you want to keep to your computer or phone before you proceed.

 

How to Reformat by Camera Model

 

  • For Gen 1 REVEAL:
    1. Put the camera in Setup mode.
    2. Press the Up Arrow button.
    3. Press the Menu button to format.
  • For REVEAL X / XB / SK / X2.0:
    1. You must have the camera in hand for this process.
    2. Connect your phone directly to the camera's local Wi-Fi.
    3. Once connected, the option to format the SD card will be available in the app.
  • For REVEAL X Pro:
    1. Use the camera's built-in LCD screen.
    2. Navigate to the General tab in the camera's menu.
    3. Select the Format option.

After formatting, go back to the app and try applying your settings again.

 

Step 4: Still Not Working? Contact Support

 

If you have tried all the steps above and your settings still won't save, the camera may have an incorrect SIM card or another issue our team needs to investigate.

Please contact our support team for further assistance. support@tactacam.com 

To help us resolve your issue as quickly as possible, please have the last five digits of your camera's ICCID number ready as well as a clear photo of your cameras QR code. This helps us confirm the correct SIM card is active in our system. To Locate your cameras ICCID Please see the following steps.

  • You can find the IMEI and ICCID by connecting to the camera's Wi-Fi in Setup mode via the REVEAL app.

For additional steps to connect to wifi,  Pairing Reveal Cameras Vis WiFi

  • Put your camera into Setup mode.
  • Open the REVEAL app on your smartphone.
  • Tap the Account icon located at the bottom of the screen.
  • Scroll down and select Connect to Reveal WIFI.
  • Follow the on-screen prompts to enable necessary permissions.
  • The IMEI and ICCID will be displayed on the final connection screen within the app.

For REVEAL X-Pro, 3.0 Pro and Ultra Cameras on screen:

  1. Power on your camera.
  2. From the main screen, press the Right Arrow button to access the Settings menu.
  3. Use the Down Arrow button to highlight Camera Info.
  4. Press the Enter button.
  5. The IMEI and ICCID information will be displayed.


 

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