Summary:
Overage Protection, available on Starter and Intermediate plans, automatically purchases additional 250-picture blocks for $5 if you reach your monthly limit, sharing these across all cameras. Charges continue until the billing cycle renews, with no rollover of unused pictures. It can be enabled or disabled via the app's Account page. For frequent use, upgrading your plan or adjusting camera settings may save costs.
How Overage Protection Works
Overage Protection is an optional feature available on our Starter and Intermediate plans. It allows you to automatically purchase additional pictures if you reach your plan's monthly limit, ensuring you don't miss any activity from your cameras.
When Overage Protection is enabled on your account:
- Cost: You will be charged $5.00 for 250 pictures.
- Shared Pool: These 250 pictures are added to a shared pool for all cameras on your account to use.
- Automatic Refills: Once the 250 pictures are used, the system will automatically purchase another $5.00 block of 250 pictures. This continues as needed until your billing cycle renews.
- No Rollover: Please note: Pictures purchased through Overage Protection do not roll over to the next billing cycle. They expire when your plan renews.
This automatic process will stop if you disable Overage Protection, your billing cycle renews, or you upgrade to a higher plan.
How to Enable or Disable Overage Protection
You can manage this feature directly from the account page in your app.
- Open the app and navigate to the Account page.
- Locate the Overage Protection setting.
- Use the toggle switch to turn it ON or OFF.
You will see a confirmation alert on your screen each time you change the setting.
Saving on Overage Costs
If you frequently use Overage Protection, it may be more cost-effective to consider one of the following options:
- Upgrade Your Plan: Moving to the next plan level often provides a much larger bucket of photos for a better price than purchasing multiple overage blocks.
- Adjust Camera Settings: Setting a Send Delay in your camera's settings can help manage the number of photos you receive, especially in high-traffic areas.
For more information, please see our guide on How to change your Plan and Troubleshooting: Non-Stop Photos