REVEAL X Troubleshooting: No WiFi Light or Incorrect Color SD Light

Summary:

If your REVEAL X camera's Wi-Fi light doesn't turn on or the SD light shows red or orange, try formatting or replacing the SD card with a compatible one. To format, switch the camera to SETUP, wait for the Wi-Fi light to blink blue, and connect via the REVEAL app to format the card. If issues persist, replace the SD card with a Class 10, U3 SD Card (16 GB- 32 GB) with a minimum write speed of 90MB/Sec. 

Format the SD Card:

• What to Do: If the red status light persists after retrying the test photo, the most common culprit is the SD card. You should first attempt to format the SD card, and if that doesn't work, replace it.
• Format SD Card in App:
  1. Switch the camera to the SETUP position.
  2. Wait for the Wi-Fi light to start blinking blue. This means the camera's Wi-Fi is ready for pairing.
     1. Important: If the blue light stops blinking at any point, the connection has dropped. Restart the steps from the beginning.
  3. Open the REVEAL app on your device and log in.
  4. Tap the Account icon in the app.
  5. Select "Connect to Reveal Wi-Fi."
  6. Follow all on-screen instructions carefully.
  7. Once your phone successfully connects to the camera’s REVEAL Wi-Fi (you’ll see a solid blue light on the camera and a prompt to Join the network on your phone). A live preview from your camera will appear on your phone.
  8. Format your SD card through the app to ensure proper operation

Replace SD Card:

1. If formatting doesn't resolve the issue, or if the SD card is old/damaged, power off your camera.
2. Remove the existing SD card and insert a new, compatible SD card.
3. Important: Use a Class 10, U3 SD Card (16 GB- 32 GB) with a minimum write speed of 90MB/Sec. Incompatible or slow cards can cause errors.

If the Wi-Fi does not come on or the SD light stays red, please contact our support team at [e-mail]