Summary:
If your REVEAL SK camera isn't updating through the app or web portal, troubleshoot by first verifying the SIM card status in the app to ensure it's active. Check the signal strength and relocate the camera if necessary for better coverage. Ensure the SD card is compatible and not corrupted, using a full-size card with recommended specifications.
1. Verify SIM Card Status in the App:
- What to do: Ensure that the SIM card associated with your REVEAL SK camera is active and not suspended within your Reveal app account. An inactive SIM will prevent the camera from communicating with the network.
- How to check: Open your Reveal app and go to your list of cameras. Choose the camera you want to check, then tap Camera Actions. If the camera is suspended, follow the prompts in the app or reach out to our support team for help reactivating it.
2. Check Signal Strength:
- What to do: A weak cellular signal can prevent the camera from checking in.
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How to check:
- Signal: Observe the signal strength indicator within the app. If the signal is weak, try relocating the camera to an area with better coverage.
3. Verify SD Card Compatibility and Integrity:
- What to do: An incompatible or corrupted SD card can sometimes interfere with the camera's overall operation, including its ability to check in.
- How to check: Ensure you are using a full-size SD card that meets the recommended specifications for the REVEAL camera (class 10, U3, 90 MB/s, 16 or 32 GB). Try using a new and compatible SD card to see if the issue persists.
Need Assistance?
If you have any questions or require further assistance, please don't hesitate to contact our support team at support@tactacam.com