Summary:
If your REVEAL X-Pro camera is not checking in with the Tactacam Reveal app, preventing you from receiving updates or accessing its features, please follow these troubleshooting steps.
1. Verify SIM Card Status in the App:
- What to do: Ensure that the SIM card associated with your REVEAL X-Pro camera is active and not suspended within your Reveal app account. An inactive SIM will prevent the camera from communicating with the network.
- How to check: Open your Reveal app and go to your list of cameras. Choose the camera you want to check, then tap Camera Actions. If the camera is suspended, follow the prompts in the app or reach out to support for help reactivating it.
2. Check Signal Strength:
- What to do: A weak cellular signal can prevent the camera from checking in.
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How to check:
- Signal: Observe the signal strength indicator on your camera's display or within the app. If the signal is weak, try relocating the camera to an area with better coverage.
3. Verify SD Card Compatibility and Integrity:
- What to do: An incompatible or corrupted SD card can sometimes interfere with the camera's overall operation, including its ability to check in.
- How to check: Ensure you are using a full-size SD card that meets the recommended specifications for the REVEAL X-Pro (class 10, u3, 90 MB/s, 16 or 32 GB). Try using a new and compatible SD card to see if the issue persists. For more SD card information, Please Click. Reveal SD Cards
4. Check for Dual Carrier SIM Configuration (If Applicable):
- What to do: If your REVEAL X-Pro is equipped with a Dual Carrier SIM, ensure that the network selected on the camera manually matches the network selected within the Tactacam Reveal app. A mismatch will prevent the camera from establishing a connection.
- How to check: Refer to our troubleshooting guide specifically for Dual Carrier SIM issues: REVEAL X-Pro Troubleshooting: Dual & Multi-Carrier SIM Issues ( Not Sending, Not Checking In). Follow the steps outlined in that article to ensure proper network selection.
If you have performed all of these troubleshooting steps and your REVEAL X-Pro is still not checking in, please contact our customer support team at support@tactacam.com