The Tactacam DEFEND app lets you set up cellular cameras, manage your settings, view captured media, and adjust your account details in one central hub. Existing Tactacam REVEAL users can log in using their established TactaID (Tactacam Identification) credentials.
Prerequisites
A mobile device running iOS or Android.
An active internet connection (Wi-Fi or cellular data).
A registered TactaID or DEFEND account login credentials.
Step-by-Step Instructions
Log In to the App Open the DEFEND app on your mobile device. Enter your TactaID or DEFEND account email and password, then tap Log In. To create a new profile, tap Create Account.
Add a Camera Tap the Menu icon (three horizontal lines) in the top-left corner and select + Add a Camera. Follow the on-screen prompts to register your new camera to your account.
View the Home Screen Feed Tap the Home icon at the bottom of the screen. This displays a chronological timeline of all photos captured across your connected cameras.
Filter and View Captured Events Tap the Event Log icon (clock symbol) at the bottom navigation bar. Tap the Filter icon (top-right corner) to sort media by Camera, Tag (e.g., Human or Vehicle), or Time.
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Manage Individual Photos and Videos Select any photo or video in your feed, then tap the 3 Dots (Media Options) icon to access specific actions:
Download: Saves the media file directly to your phone.
Share: Distributes the file via text, email, or social media.
HD Photo/Video Request: Requests a full High-Definition (HD) resolution copy of the file.
Add Tag: Applies a custom label to group similar events.
Delete: Removes the file from your account storage.
Find Camera GPS Coordinates From the Home screen, select the specific camera you want to view. Tap See Device Information to view the exact GPS (Global Positioning System) coordinates.
Manage Camera Settings and Subscription Open the Menu (three lines, top-left) and select Site Management to group cameras by location. Select an individual camera to adjust motion detection sensitivity or manage the active cellular plan.
Update Account Details and Preferences Select Account from the menu to update your password, toggle push notifications, view data plan usage, update payment methods, or turn the PLUS Plan add-on on or off.
Access In-App Customer Support Tap the Chat icon within the navigation bar to start a live conversation with customer service, or tap Help in the main menu to access support videos and FAQs.
Troubleshooting / LED Guide
Inability to Log In: Verify you are using your master TactaID credentials. If you use the REVEAL app, use the exact same email address and password for the DEFEND app.
Missing Photo Updates: Check the Event Log filters in the top-right corner. Ensure specific cameras or tags are not filtered out of your feed.
Direct Wi-Fi Connection Issues: If connecting directly to your camera's Wi-Fi (Wireless Fidelity) network without logging in, ensure your phone is within 15 feet of the camera and mobile data is temporarily disabled on your phone.
Media Request Pending: If HD Photo/Video Requests do not arrive immediately, verify that your camera has active Cellular Signal strength and that your data plan remains active under the Account tab.
Need Assistance?
If you have any questions or require further assistance, please don't hesitate to contact our support team at support@tactacam.com