Tricia Baldwin
- Total activity 28
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Activity overview
Latest activity by Tricia Baldwin-
Tricia Baldwin created an article,
How to use FOTA for the Firmware update on the X 3.0 or Pro 3
New Features/Upgrades: Image quality Improvements Improved battery life in daily mode Zero Cell Service: The camera now enters work mode in SD card mode when no cell service is available. How FOT...
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Tricia Baldwin created an article,
How Transfer Data from One Camera to Another
To transfer data from one camera to another, you will want to remove the camera from your app by selecting 'Replace Camera' To do this: Select the 'Cameras' Icon at the bottom Select Camera Locat...
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Tricia Baldwin created an article,
Can I Switch From Yearly to Monthly Plan?
Changing from yearly to monthly cannot be done in the App, these requests will have to go through our billing department. If you wish to have your subscription changed from yearly to monthly, you w...
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Tricia Baldwin created an article,
How to have Yearly and Monthly Subscriptions Under One Account
One of the new features of the DEFEND App, is that you can now have a monthly and yearly subscription on the same account. They do have to be on the same plan, i.e., pro monthly and pro yearly on t...
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Tricia Baldwin created an article,
How to View Credit on Account
We’ve made it easier for you to check your credit balances within the DEFEND app. To view your Credit Balance please follow the instructions below: From the homepage, select the Account Icon in th...
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Tricia Baldwin created an article,
How to Change Name, Site, and Group in the App
Below are the steps on how to update your name and location in the DEFEND app: On the home page, click the Cameras icon at the bottomSelect the Camera SiteSelect one of the icons next to the Camera...
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Tricia Baldwin created an article,
How to Reactivate Your Camera
Follow the steps below to reactivate your camera(s) in the DEFEND App:On the home page, select the Camera icon at the bottomClick on the Camera Location nameClick on the battery or signal icon next...
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Tricia Baldwin created an article,
How to Add and Remove a Tag
How to Add a Tag:To tag a photo in your DEFEND app, follow these simple steps: Click on the desired photo within the app. Click the three dots in the upper right-hand corner Click Add Tag Choose t...
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Tricia Baldwin created an article,
How to Delete Pictures in the App
Here is some information about the delete functions in the app. To mass delete photos individually or by selecting all, follow these steps: You can do this both in the EVENT LOG and Camera Media pa...
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Tricia Baldwin created an article,
SD card recommendations
If you are using a SD card (recommended but not required), you must be using the required SD card in your DEFEND, as it affects the overall speed and performance of the camera. Using cards that are...