HD Videos Not Coming to App

If you are not receiving HD videos in your app there may be a couple of reasons why. 

HD videos fail to send due to: 

1. Lack of signal
2. The selected photo was deleted from the SD card
3. Using an SD card that is not recommended
4. Send type is set to once/12 or once/24 hours
5. Failed payment
6. If all of the settings above are correct and you are not receiving videos please see if the IMEI/ICCID does not correctly match (Wrong SIM card in the camera). 
7. Connect to your camera's Wi-Fi to find the IMEI/ICCID (instructions below) and make sure that the SIM card matches the ICCID. If they do not, please email [e-mail] or call [phone]
8. The REVEAL Gen 1 model does not support HD Video Send. 

How to find IMEI/ICCID via WIFI:

• Turn the camera to SETUP. The WIFI indicator light should be blinking blue
• NOTE: If your WIFI indicator light does not turn on at all, you have a bad SD card. Please change it and try again. 
• Open your phone WIFI settings and select the REVEAL_**** network 
• NOTE: your phone will tell you connected without internet (that is okay)
• Once connected, your REVEAL WIFI indicator light will be solid blue
• Open your REVEAL app, click the Account Icon, and then click "Connect to REVEAL Wifi"
• Follow the prompts, selecting enable and continue as needed.

  ​Click here for a video tutorial: How to Pair your Reveal Camera to an iPhone
  
  Click here for a video tutorial: How to Pair Your Reveal Camera to an Android
  
  

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