SD Card information
You must be using the required SD card in your REVEAL, as it affects the overall speed and performance of the camera. Using cards that are not required will yield unexpected results, and makes it difficult for us to troubleshoot your camera.
Note: Not all class 10 cards are created equal. The minimum write speed of a class 10 card is 10MB/s. Class 10 U1 cards will be too slow for the REVEAL, as it requires at least 90MB/s for optimum performance. This is where the U3 Rating is important. Choosing a high-quality SD card is one of the most important things you can do to ensure the overall performance of your camera.
When your SD card has been in use over time it can slow down and affect your camera's overall function. A simple reformat will clear the SD card of any corrupt files and improve speed and functioning. Also, keep in mind they don't last forever, so after a time, you may need to replace your SD card with a new one.
We do not recommend swapping SD cards from one camera to another.
For the REVEAL, the SD cards we require are Tactacam, Sandisk Extreme Pro, Lexar, or the Herd360 Elite Pro and should be:
Class 10 / Not Class 4
U3 / Not U1
16GB or 32GB, No more, No less
Minimum read speed of 90mb/s
Full-size SD card (Not micro-SD)
Brands like PNY, HME, ONN, and other lower-quality SD cards are not compatible with the REVEAL cameras.
Please reformat your SD card, this will erase everything and make it like new again.
For the Gen 1 REVEAL: You can do this on the camera in setup mode by pushing the up arrow and then the menu button.
For the REVEAL Pro: In Menu-General-Arrow Down to Format SD card
For ALL other REVEAL models: You can do this when connected to the camera's WIFI. Note: You must do this with the camera in hand. It does not connect to WIFI remotely. You can find how to connect to the camera’s WIFI below.
To manually format the SD card on the REVEAL XB/SK:
Turn the camera to SETUP
Push and Hold the TEST button
Switch the camera from SETUP to ON (while still holding the TEST button)
KEEP holding the TEST button for 5 seconds
Release the TEST button