The thumbnail images that come from the camera to the App are not as high resolution as the images saved on the SD card. However, this is to be expected of cell camera images sent over the air.
Regular picture to phone: 640x480
HD picture to phone (X, XB, SK, X 2.0, X-Pro): 1920x1440
NOTE: Image size setting (SD card only) for Gen 1 REVEAL has options for 8MP, 12MP, and 24 MP; REVEAL X has options for 8MP, 12MP, and 16MP
Both the REVEAL and REVEAL X are capable of sending HD images upon request if you need even clearer images, and the cost for that is $5 for a bucket of 50 pictures that successfully send to the app.
- NOTE: Gen 1 REVEALS must be running firmware version R1.0 3MR3RCwB506 to receive HD downloads
A couple of things can lessen the clarity of pictures sent to the app:
- SD card is not of high enough quality or needs reformatting
- Transition or low light conditions can cause pictures to appear grainy
- This can be remedied by adjusting your Flash and Night mode settings.
- Night mode: Max distance is the brightest flash but moving animals may be blurry. This is recommended for cameras that are positioned over a vast area like a field or driveway. Min. blur is the lowest flash power and is designed to minimize blurriness, and is recommended for low distance detection (like on a feeder or in heavily wooded areas.) Balanced is a combination of the two.
- This can be remedied by adjusting your Flash and Night mode settings.
- Condensation on the outside lens of the camera- try Rain-X wipes to prevent this
- Firmware update may be needed (Gen 1 REVEAL). Please click the link for instructions on how to make sure your camera has the latest Firmware. NOTE: AB04 and B506 are both current firmware, but B506 is the update that supports HD download.