Hi! Here are the instructions to check your firmware for the Gen 1 Reveal and Reveal X (on camera and in app)
For Gen 1 Reveal: You can get that info in the camera's "About" screen:
- Turn camera to Setup
- Click Menu
- Scroll to the far right to Other
- Scroll all the way down to About
- Press OK
- Press and hold the right arrow for 10 seconds until the firmware version pops up. It will appear on the Ver: R1.0 line
- Current firmware versions are: 3MR3RCwB506 (HD download supported) and 3MR3RCwAB04 (HD download not supported, but firmware is current and does not require update)
For Reveal and Reveal X/XB/SK in APP:
- Click the Camera icon at the bottom of the screen
- Select the camera location
- Select the camera name
- Click the picture icon below the camera name
- Click the 3 green dots in the upper right corner
- Click Support
- The firmware version is listed on that page (CURRENT FW BELOW)
- Gen 1 Reveal: B506 or AB04
- Reveal X: B308, B401, B702, B901
- Reveal XB: BA07
- Reveal SK: BA07
NOTE: If your Gen 1 firmware says n/a you need to do the update
For Reveal X/XB/SK in OFFLINE MODE (you may need to log out of the app):
- Turn camera to SETUP. The WIFI indicator light should be blinking blue
- NOTE: If your WIFI indicator light does not turn on at all, you have a bad SD card. Please change it and try again.
- Open your phone WIFI settings and select the REVEAL_**** network
- NOTE: your phone will tell you connected without internet (that is okay)
- Once connected, your Reveal X WIFI indicator light will be solid blue
- Open your Reveal app and click "Connect to Reveal Wifi"
- Click "Connect to Reveal"
- The firmware version will show under the IMEI/ICCID
- Reveal X: B308,B401, B702, B901
- Reveal XB: BA07
- Reveal SK: BA07
- If your firmware version is not listed above, you will need to do the update that corresponds with your camera version.
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