UPDATE 8/9/2021: Verizon has been experiencing service outages across all Verizon networks and not just Reveal. This can affect new camera activations, messages sent to the camera such as HD photos, and Camera Updates.
UPDATE 8/13/2021: HD Download is now supported on both Gen 1 Reveal and Reveal X!
- NOTE: Gen 1 Reveals must update the firmware to receive HD images in the app. Please click the link below to update your firmware.
HD Download Basics:
Watch this video about HD DOWNLOAD: https://youtu.be/dMh36S9jfhY
There are several reasons an HD image will not send to your app from the Reveal X including: signal failure at the time of send, low battery, too slow of an SD card, phone memory is full.
When you request an HD image, if you have your "Settings check" set to daily, your HD images that successfully send will show up in your HD gallery at the time of camera check in.
Only HD images that are successfully sent will count against the 50 pictures that you paid for.