Reveal App Update 8/12/21

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    Jarod Rohrbaugh

    How do I fix the issue with my “camera check in” is in red and says 3 days. I have 2 cameras on this account both put out same day I have no issues with the other camera.

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    Linden boyd

    me too

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    gregwallace2885

    What is this check in and why is it still red. Do I need to go physically check my camera

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    Mike Carter

    I’m also having the same problem. SD, battery, and signal are all fine. Camera is “red” and stopped sending photos.

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    Jesse Irwin

    Yes I’m dealing with same thing just bought camera yesterday 45 minute hike in get home no pics not even the test pics I took while I was there I had 2 bars of lte on my cell phone once I got up top where I put cam , sure feels like SPYPOINT all over again!

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    Daniel Quintero

    Have waited a couple days already and have called and the automated tech can't resolve.

    SD Loop has been on for the life of Camera, finally just met its capacity,

    Camera hasn't check in within 3 days. 

    Yes, I can clear card, if I had 6 hours free to drive out..

    Automated tech already reset camera... What's a fix?

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    Tactacam Emily

    Jarod Rohrbaugh Looks like your cams have checked in, still having any issues?

     

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    Tactacam Emily

    gregwallace2885  Jesse Irwin The red clock is letting you know it has been over 24 hours since the camera has checked in with the server. At the check in time which typically happens at least once daily (depending on what your "Settings Check" is set to), your camera will update your app with current battery life, signal strength, SD storage level, and will also apply any settings changes you have made remotely via the app. 

    If your camera misses a check in for a day or two, that is not usually a cause for concern. The two main reasons cameras do not check in are low signal at time of scheduled check in and low battery life. I generally do not worry about my cameras missing a couple days of check ins, especially if I am still getting pictures. If I notice my camera hasn't updated in a few days and the battery level was down to 70% at the last check in, I am fairly certain the batteries died and I need to make a trip to the camera. 

    This feature was recently added to the app as a way to alert you when something on your camera may need to be checked. 

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    Tactacam Emily

    Daniel Quintero I just responded to your ticket. Please check on that and get back to me if you need anything else. Thank you! 

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    Daniel Quintero

    Tactacam Emily,
    I went and put new batteries in my camera. All 100% new out of box. Turned camera on. Completed tests, and without issue got the tests pretty quickly. That being said the service location is really good service. Both camera and phone sent and received extremely quickly.

    I set camera to ON, and it began taking photos. (I could see on the cameras display)

    I left the camera site after about an hour or so.

    None of the photos have come through.. and the app is still red without checking in. Can you force it from your side?

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    John Richardson

    I have this exact same issue as above stated. Everything worked fine til I left. Then nothing at all and when I try to connect with the reveal x/sk wifi. It tells me camera cannot be found.?? I'm frustrated at this point. I've driven a hour each time and 0 success yet.

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    John Richardson

    I've bought 3 of these 😳

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    Daniel Quintero

    John I just a six hour round trip, and there's no luck of getting anyone on the phone to troubleshoot this in front of camera! And I know I'm not getting gas reimbursed haha.
    I've sold this camera to a lot of friends. Hopefully I don't get burned.

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    Daniel Quintero

    I have to give credit where credit is due.

    I am eating my words, I was frustrated on what came of my camera and situation.

    Today I received a call from Tactacam Taylor, all I can say is what an essential part of Tactacam she is. Well done! You made my day! 

    Hope to have some new photos soon with the camera!

    You are appreciated!

     

     

     

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    Miles Hendrix

    Daniel Quintero what was the solution to your issue? I am having the same exact issue with one of my cameras. I was going to update the firmware on it and see if that fixes it before I bother the tactacam folks. I am hoping it is an easy fix so it would be nice to hear what your fix was.

    I also have another camera with up-to-date firmware that seemed to be working perfectly just a week ago, I was getting numerous pictures a day of critters (unlimited plan). but now I’m worried because I am only receiving the two check in pictures every day, and I see numerous raccoons in the check in pictures but not receiving real time pictures of those same critters when just last week when it seemed to be working properly I was getting numerous pics of those same raccoons. Oh well, I am going to get all cameras firmware updated that don’t have up to date firmware, and then see what issues I still have after that and try to get everything resolved at once. But it would still be nice to know your resolution.

    I will say the tactacam ladies were very responsive with another minor issue I had with another camera.

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    John Richardson

    Miles I'm having that same issue.
    Big thanks to the tactacam support team. Emily, Bethany you both have been awesome!! Hoping to get these issues resolved.

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    Dart44072

    Hello. My cameras keep saying cant load ur plan at this time. I'm going out of state next week and I need my cameras working so I can set them up on my hunting property! What is the answer? I hear it's a Verizon problem but its ur problem because I purchased the cameras on your statement they work with Verizon. I need this RESOLVED ASAP

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    Dylan Groves

    Hello. I’ve got the same problem as everyone else above. Haven’t received any pics in 2 days and says it’s been 2 days since last check in. Any help here would be awesome with deer season starting this weekend

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    Ivan Corvea

    Issue #1: my camera stopped checking in (red banner). Automated tech reset camera, but no luck. I had to drive back 9 hours to physically turn off and on cam. Working now.
    Issue #2: Request of HD pics does not work. I have requested over 20 HD pics in the last five days, but so far only received 2 pics.
    Please help!! I want to speak to a human being, not a robot. I have sent several emails, but no one has replied.

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    Betsy Doyle

    I don’t have anything in red or green except the first icon, photos. Everything else is white! I took a test picture and it sent, so I assumed it was working but it’s not. It’s been over 24 hrs and nothing is showing up. Please help me!! Thank you

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    Cody Oemig

    My camera quit sending pictures and is now showing red, what do I do?

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    Jim Powell

    My camera quit sending photos, I downloaded the 2 links and updated my camera. When I open the reveal app it says the last update was 9 days ago. The batteries are at %100 I deleted all the previous photos on my 32gb card so it's not a storage issue, and it's not a network problem because I pulled the camera out of the woods and brought it back home. I've called the so called tech support and its reset my camera multiple times this past week. I'm just wondering if I should deactivate the camera and try to reactivate it.

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    ahunt1970

    My Reveal X has not checked in for 19 days, I have sent 2 emails with no response. The last time it checked in batteries at 100% on solar panels as well, memory card at 3% full bars restarted several times someone please help.

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    Samantha Henry

    We are having the same issue. Initially worked. Turned it off to move it and I hasn’t checked in since. We’ve formatted, new batteries, done everything.
    We don’t know what else to do. This is #2 that’s has screwed up in less than 6 months.

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    Cody kelley

    Camera still will not work. 7hrs away. Have someone from my group do every single step per your directions sent to me and now my Camera is black screened and doesn't do anything. No other cell cam company has this issue. We have several cameras and 2 other cell cam companies across the properties and these are the only issues. Not sure what you guys can do from here. But these need to get fixed asap as the rut is beginning. I have 7yr old reg wild game cams that currently work better than these. Please advise asap. I'm half tempted to ship back to you and just replace with another brand.

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    Gary Taylor

    Having this same issue & it’s becoming a headache.. just want the camera to send me pictures like it’s designed to do. Funny how I keep getting emails about the new cell cams coming out but can’t get a response for customer service..

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    Gerard Hall

    My new reveal x has not sent any pictures. Only test pictures and when I setup the camera I am being charged for 4 total when I only have 3. Customer service seems impossible to reach. Amazon cameras work at 1/3 of the money. Just have to make a trip to the camera but doing that anyway but no pics. Tactacam please help.

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