Summary:
This article addresses the "Network Error Unauthorized" message that some users may encounter while using the REVEAL mobile application. This issue is typically resolved by ensuring you are running the latest version of the app.
Problem: "Network Error Unauthorized" message when attempting to log in or use features within the REVEAL app on the mobile device.
Solution:
If you are receiving the "Network Error Unauthorized" message, please follow these steps to resolve the issue:
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Update the REVEAL App to the Latest Version (4.0 or higher): Click For App Links On Store Site
- For Android Users: Open the Google Play Store app on your device.
- For iOS (Apple) Users: Open the App Store app on your device.
- Search for the "REVEAL" App: Use the search bar within the app store to find the official REVEAL application.
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Check for Updates:
- If an update is available, you will see an "Update" button next to the REVEAL app listing. Tap this button to download and install the latest version (version 4.0 or higher).
- If you see an "Open" button, it indicates that you already have the latest version installed.
- Log In to the REVEAL App: Once the update is complete, open the REVEAL app and attempt to log in using your credentials.
After successfully updating the REVEAL app to the latest version (4.0 or higher), the "Network Error Unauthorized" message should no longer appear, and you should be able to log in and use the app as expected.
Further Assistance:
If you continue to experience the "Network Error Unauthorized" message after updating the app, please try the following troubleshooting steps:
- Restart the REVEAL App: Force close the REVEAL app and then reopen it.
- Restart Your Mobile Device: Sometimes, a simple restart of your phone or tablet can resolve temporary software issues.