Summary:
To transfer data and a subscription from one Tactacam REVEAL camera to a new one, use the "Replace Camera" function in the app. This process involves navigating to camera settings, accessing camera actions, initiating and confirming the replacement, and activating the new camera by following on-screen prompts and scanning the QR code on the new device. This ensures a seamless transition of data and subscription. If issues arise, contact the support team for help.
Steps to Transfer Data to a New Camera:
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Navigate to Camera Settings:
- Tap the Cameras icon at the bottom of the app's home screen.
- Select the specific Camera Location of the camera you are replacing.
- Tap any of the icons (battery, signal, or clock) located next to the camera's name.
- Access Camera Actions: Scroll down the camera settings menu and tap Camera Actions.
- Initiate Replacement: Select Replace This Camera.
- Confirm Replacement: Tap Replace Camera again on the confirmation screen.
- Final Confirmation: To confirm the removal of the old camera, type the word "Replace" in the provided text box and then tap Delete Camera.
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Activate Your New Camera: Once the old camera has been successfully removed, you can now add your new camera to the app:
- Tap the + Add New Camera option (found by clicking on the three lines in the top left corner of the screen).
- Follow the on-screen prompts and scan the QR code located on your new REVEAL camera.
By using the "Replace Camera" function, you ensure a smooth transition of your data and subscription to your new device.
Video Tutorial: Transferring Data to a New Camera
If you encounter any issues during this process, please don't hesitate to contact our support team for assistance.