What to do if your Tactacam App is crashing/freezing up

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    Vern. Westberg

    The app connects but I can not view the videos on my phone

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    Joseph M Kilburn

    Correct, the app needs to be fixed ASAP, it does not work if at all with Android phones, just go to the Tacticam App reviews and read for a while, everyone is having this issue, with the new 5.0 and 5.0 wide.  This has been going on way to long, Tacticam and Ben the owner need to step up and fix the App, most reviews give 1 star, because of all the issues, sad for 300 bucks it does not do what it should, and should not have to go get a new phone or have Android fix it on their end.  I've spent countless hours trying and with other phones, crashes whenever you want to watch videos, and shows no media on phone, and you can only connect one phone to app, but I phones seem to work??? , common Tacticam get with it, lots of people spending hard earned money.

     

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    Michael Meier

    App for 5.0 doesn't connect via Wi-Fi to my Google 5 phone.

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    Branden mcmillan

    I have seen other people's trail cam pics, how secure does that make this app when this happens?

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    Branden mcmillan

    app crashes, says I have no active plan half the time. multiple issues.

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    Matthew

    Can not connect to my account through the app or the website. Both the app and website aren't showing any pictures. Telling me to create account, but when I try it says error. Something is horribly wrong with tactacam's system!!!

     

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    Matthew

    When I try to call the support phone number, it won't let me through. Either Tactacam's phones are down or too many people are trying to call.

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    Branden mcmillan

    yeah its been terrible today, i have downloaded and deleted 4 times and nothing better. maybe there messing with the app? one time it says I have an account then 10 seconds later I don't, I have actually seen someone else's trail cam photos even

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    Branden mcmillan

    yeah been on hold for 45 minutes and counting lol

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    Matthew

    I also sent an email earlier today. Here is their response:

    Thank you for reaching out. Our AWS servers are temporarily down. This affects our phones and app loading, so please be patient as we work hard to fix this issue. As we learn more, we will be sure to update you upon timeframe and/or resolution. Thank you for understanding and we are sorry for the inconvenience

    Please let me know if you have any questions or if I can be of further assistance. 

    Thank you and have a great day! 
    Tactacam​ 

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