Why Won't My Camera Stop Vibrating Stop Vibrating? Camera is Frozen? Camera won't power off?

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    Nick Kemp

    my camera will not turn  off the only thing that is on is the power green light no other lights are on and it will not turn off only if I take the battery out but if turn it back on its the same only the power light works and will not go off.

    SN#19080225

    nick.kemp@sympatico.ca 

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    Seth Bogatzki

    Nick Kemp, what was the fix for this issue? I bought my 5.0 less than 24 hrs ago and it is doing the absolute same thing. I cannot do anything with mine as well, I emailed Tactacam, so we'll see what gets resolved, just really sucks to buy a $350 camera and cant even play with it to try and figure it out for the next hunt.

    SN=20071420

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    Tracy Humphries

    Nick Kemp- I just received my 5.0 today and it worked first time of powering on ,recorded video. Then connected to wifi and it worked. Powered off and when I tried to record again the record/ power button just blinked and I tried to pause it but no response , stayed blinking. Wouldn’t power off until I removed battery. What is fix??

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    Mamoru Kanai

    Seth Bogatzki & Tracy Humphries,

    My camera same thing.

    Did your problem is solved?

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    Bradley Blaine Schaberg

    I have the 3.0 solo and it's doing it after using it a couple times. I sent a support ticket in and it's been 7 days with no response from tactacam.

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    Nick Kemp

    I sent mine in with a support ticket number supplied and they replaced with a new one with in a few days but it took over a month but it was not there problem just the mail system USA and Canada

    Nick

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    teigan milne

    Grr.I have a Tactical SOLO that I received in the off season and did get to use it till this fall - it seems to have a mind of its own and is nothing but frrustrating....  it turns on solid green light…. no vibration…. nothing weird… and when I try to pause it …. it won’t …. it doesn’t give me a flashing green light…. it just stays solid.  I go to reset it by shutting it off and it won’t shut off either…. I have to unlock it and take the back off and pull the battery out…. I usually end up doing this more than a few times and sometimes at one point it’ll start working where it’ll give me a green solid light- and I can press it to pause it ....and it’ll time out after 10 mins of recording…..I never know when it is recording I’ve only been able to record 2 hunts when it actually worked properly ( after farting around with it....…. very frustrating…..for the amount of money for a gun specific camera!!

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    Nick Kemp

    Just email the problem to Support <support@tactacam.com> and they will answer you I had no problem and I live in Canada. I emailed them and most of the replies came from Jessica there are no direct emails other then shipping, you need SUPPORT and I found them very good to deal with and very helpful. 

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    teigan milne

    I did….. I guess we’ll see…. I’m past the year of warranty though

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    Nick Kemp

    Did you do an update to see if that would fix the problem and the 5.0 camera is two year warranty  . https://www.dropbox.com/s/7ag04k10pcas2gl/Tactacam50.BRN?dl=0

    Hope this helps.

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    teigan milne

    Mines the solo- does the update apply??

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    Nick Kemp

    This the update for Solo down load by the instructions this the website for your down load.

    Solo Wifi Software Update (Bone Collector) 6/14/19 – Tactacam (zendesk.com)

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