Partial or NO images showing in my APP

SD cards can fail or cause an image not to be sent to your APP. It is always good practice to reformat and use newer Cards. If you're seeing occasional gray images or even partial images it’s most likely happening because of cell service. Cameras go in and out of service or hook to an old 2G Tower just like your cell phone sometimes goes out of service and good areas. However, you should not see gray images in every photo. 

Please be sure you are using a 16 or 32GB Sandisk, Lexar, or Tactacam Class 10, U3 Full-size SD card.

Format your SD card in your camera: 

For Gen 1 REVEAL: In SETUP mode, press MENU and the up arrow.

For REVEAL X Pro:

1. Power on the Camera

2. Hit the Right arrow to get into Menu.

3. Right arrow over to General.

4. Arrow down and highlight "Format SD".

5. Hit enter to format.

6. Left arrow over and select "Yes" 

7. Hit "Enter"  to confirm and format.

For the REVEAL X, XB, SK, X2.0: You can do this when connected to the camera's WIFI. Note: You must do this with the camera in hand. It does not connect to WIFI remotely.

1. (Verify you have the most recent app version in the app store.  If needed, the app in the Google Play Store or the Apple App Store will show an available update.)
2. Open your app, and click the Account icon at the bottom of the screen (If you do not have a data plan, you will need to log out of the app to access the Wi-Fi feature.)
3. Click Connect to Reveal WIFI  
4. Turn your camera to Setup mode and wait until the WIFI light starts flashing blue *this means it is in pairing mode.
5. Follow the prompts in the app and allow permissions
6. Once connected, scroll down and Click on FORMAT SD CARD
7. Confirm by clicking on FORMAT SD CARD