REVEAL APP: How to Request and View HD Videos

How to Request and View Videos in the App

You may request HD videos to your app with the REVEAL X (with updated firmware), XB, SK, X2.0, and X-PRO cameras only. (The Gen 1 does not support this feature, but it can take videos and save them to your SD card as long as it is set to Pic+Video). There is a fee for sending HD videos to your app. For $5, you can request 50 videos at any time, as they do not expire. The 50 for $5 videos is separate from the 50 HD Photos for $5. OR, you can purchase the Xtra Plan for $9, giving you unlimited HD media and On-Demand photos. 

To request an HD video, you will need to do the following: 

1. On the home page of the app, find the photo you'd like to request a video of and then hold down to select it, or you can select the three dots in the upper right-hand corner of the photo
2. Once selected, you will click the HD button and then select Request video
3. It will ask you if you'd like to request 50 videos for $5 (you will be asked this each time you request a video, but you will only be charged once you've reached 50 videos and are requesting 50 more). If you have Xtra, you will see a pop-up stating you will not be charged, and you can simply press the okay button. 
4. Select OK

Click here for a Video Tutorial

To view videos in your REVEAL app after you have requested them, you will follow the steps below: 

1. On the home page, select the Galleries icon

2. Click on the Videos Gallery Folder

3. Select a video to view OR you can now view your videos from the home screen of the Reveal App!

If you are not receiving HD Videos, the following may be reasons why: 

1. Lack of signal
2. The selected photo was deleted from the SD card
3. Send type is set to once/12 or once/24 hours and should be set to Timely
4. If all of the settings above are correct and you are not receiving videos, please see if the IMEI/ICCID does not correctly match (The wrong SIM card is in the camera). 
5. Connect to your camera's Wi-Fi to find the IMEI/ICCID and ensure they match what the app shows. If you are having issues, please reach out to us for help.