NEW REVEAL X-PRO OPTIONAL FIRMWARE UPDATE

We are happy to share an OPTIONAL firmware upgrade for REVEAL X-Pro models! This upgrade is NOT REQUIRED for your camera to continue working.

This firmware update provides improved image quality for the REVEAL X-Pro models.

Please note that this firmware update is not compatible with or required for any other REVEAL camera models including REVEAL X, REVEAL X Gen 2.0, REVEAL XB, or REVEAL SK models.

If you would like to purchase an SD card with the firmware pre-loaded, please Contact Support. 

What enhancements are included in the firmware update?

Improved picture quality sent from the camera to your REVEAL app

• 1024 X 768 for day thumbnail pictures sent to the app thumbnail 
• 640 x 480 for night thumbnail pictures sent to the app 
• 500kb HD

Before you get started, ensure you have:

• REVEAL X-Pro camera
• Formatted, full-size 32GB Class 10 U3 SD card
• At least 4 bars of battery strength showing on the camera
• A computer (PC or Mac) with an SD card slot or adapter

Step One: Download ALL files to your computer.

• Click the link below to download the REVEAL X-Pro Firmware update files 
• X-Pro FW
• The files are also downloadable at the end of the article if you do not have Google Drive.

Step Two: Format your SD card 

Once you have downloaded the correct firmware for your camera, insert your SD card in your computer and format it to erase all other files.

To format your SD card, please follow the instructions in the links below.

• For Windows Computers
• For Mac Computers

Step Three: Load the 2 files onto a formatted SD card 

• In your file explorer (PC) or finder (Mac), locate the downloaded firmware folder
• Open the downloaded firmware folder
• Drag/Copy the files over to your SD Card drive 
• Make sure the files are not in a folder on the SD Card
• Safely eject the SD card from the computer

Windows OS

• If you get the message "this file is blocked,"  select the Keep option.  The files will then be in the download folder.

Apple OS

Step Four: Update your camera

*Settings after the update will revert to factory default settings. Please take note of any settings you currently have. 

There are two ways to update the Firmware for your REVEAL X-Pro

1. With the Camera Powered OFF

• • WARNING: Fewer than 4 battery bars during a firmware update can risk losing power during the update process.  If you lose power in the midst of the upgrade process, your camera may be rendered completely inoperable and only a certified REVEAL camera technician in our repair facility will be able to recover your camera. Make sure you have good batteries!

• If an SD card is installed in your camera, remove it and replace it with the SD card containing the new firmware.
• Hold down the Up Arrow
• Power the Camera On
• DO NOT turn the camera OFF while the update is in process
• The Updating Firmware message will appear, and the camera will restart once complete.

2. With the camera Powered ON

• • WARNING: Fewer than 4 battery bars during a firmware update can risk losing power during the update process.  If you lose power in the midst of the upgrade process, your camera may be rendered completely inoperable and only a certified REVEAL camera technician in our repair facility will be able to recover your camera. Make sure you have good batteries!

• If an SD card is installed in your camera, remove it and replace it with the SD card containing the new firmware.
• Press the Right Arrow to open the Menu
• Press the Right arrow 3x to the "More" menu
• Press the Down arrow 3x and highlight "Camera FW Update"
  • If you are not able to highlight this section, the files are not properly loaded onto the SD card
  • You might have a number after the file.  You can rename the file to remove that number.  It has to look like the images above.
• Press the Right arrow to open the section
• Press the Left arrow to choose "Yes" and press Enter to start the update
• DO NOT turn the camera OFF while the update is in process
• The screen will say Upgrading...
• When complete the camera will power off and then back on

How do I verify that the new firmware is installed and active?

• NOTE: This is NOT a required step in the update process, but here for your convenience

• To verify the firmware update was completed successfully 
  • Go back into the camera menu 
  • Press the down Arrow and highlight "Camera Info"
  • Press and hold the Right Arrow for 10 seconds
    • The firmware will then be displayed and read 6MR3RCwD305