My battery won’t charge, what can I do to fix it?

Please follow these steps to try resolving your concern.  Note: Always shutdown your Tactacam before charging:

1. Make sure the battery is seated correctly.  To do this, apply forward pressure until you feel the spring-loaded terminals.  Apply the end cap and try to power on your Tactacam.
2. Check to see if there is a red or green light in the power button?  Also, while the Tactacam is attached to a charger, push the battery inwards to see if it begins charging with a red-solid light.
   • Red-Solid: Indicates the battery is charging correctly.
   • Red-Flashing:  Indicates the battery is still not seated inside of the Tactacam properly.  This may also consist of a  Solid Green with a Flashing Red light.
   • No Light:  (A) Try a different outlet first.  (B) Try to charging it directly to a computer with the included USB cable.
3. Make sure to check your connections.  Ensure your USB cable is properly attached to the power source as well as attached properly to the Tactacam.
4. Check your USB cable.  To do this, if available try a different USB cable. (Mini-USB)
5. If you have tried all steps provided above, please fill out the form below to contact a Tactacam support specialist.