Please follow these steps to try resolving your concern. Note: Always shutdown your Tactacam before charging:
- Make sure the battery is seated correctly. To do this, apply forward pressure until you feel the spring-loaded terminals. Apply the end cap and try to power on your Tactacam.
- Check to see if there is a red or green light in the power button? Also, while the Tactacam is attached to a charger, push the battery inwards to see if it begins charging with a red-solid light.
- Red-Solid: Indicates the battery is charging correctly.
- Red-Flashing: Indicates the battery is still not seated inside of the Tactacam properly. This may also consist of a Solid Green with a Flashing Red light.
- No Light: (A) Try a different outlet first. (B) Try to charging it directly to a computer with the included USB cable.
- Make sure to check your connections. Ensure your USB cable is properly attached to the power source as well as attached properly to the Tactacam.
- Check your USB cable. To do this, if available try a different USB cable. (Mini-USB)
- If you have tried all steps provided above, please fill out the form below to contact a Tactacam support specialist.
Comments
8 comments
Just purchased a 3.0 , can't get it to take a charge , tried different charger , nothing , red light comes on when first plugged in , but then doesn't charge up ? Seems to have a little charge works for a little bit then quits
Hi Robert, What is your email address and I can email you what we can do to fix this for you.
Thank You
My tactacam wont take a charge. Has solid red light but wont move past one light.
Hi Hillbennerdeluxe,
When charging your Tactacam you will only get one red light at the end of the battery indicator, once it is fully charged the red light will go off. You then can turn it on and see all the battery indicator lights will be green. We recommend standing the Tactacam straight up and down to get the best charge.
If need further assistance please email us at support@tactacam.com or call us at 844-482-2822 we are open Monday through Friday from 9am to 5pm CST.
Have a great day.
Thank You
Mine is doing the same thing. Will not charge, will not turn on. I plug it in and it will turn on, I plug it in with no battery and it will turn on. As soon as I unplug it, nothing.
Very frustrated, second one I've had to do the same thing
Hi,
It sounds like you have a bad battery.
We will be able to further assist you if you Please email us at support@tactacam.com or call us at 844-482-2822 we are open Monday through Friday from 9am to 5pm CST.
Have a great day.
Thank You
Ive emailed twice. First time over a week ago. No response on either
Same problem with my batteries. Have two. About 6 months old. The “solutions” here don’t work. The solid red charging light comes on when the battery is inserted, and then stays on forever. Well, for 3-4 days anyway. Same with the separate duel-battery charger.
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