Why won’t my Tactacam turn on?

Here are the steps to try and fix your concern:

1. Be sure to charge your battery fully.
   • remove the end cap
   • Attach the USB cord to the Tactacam then attach the other end into the included wall charger.
   • Now plug the wall adapter into a 110-120v wall outlet.
2. Check to see if your battery is seated correctly.
   • Apply forward pressure until you feel the spring-loaded terminals.
   • Apply the end cap and try to power on your Tactacam.
3. When pressing the One-Touch power button, be sure you press firm enough to feel a click.

If none of these are working for you, let's test the battery.  Please remove the battery and proceed to plug the camera in to a power source via the provided charging cord and wall adapter. With the battery ejected, attempt to turn the camera on and take a test video.  If it does not turn on for you being powered by the USB charger or have a red light on the battery indicator, please contact customer service.  If it does turn on for you being powered this way, then it is likely you have a bad battery and will need a new one.  If you have proof of purchase and are still under your one year warranty, please contact customer service and they will get you a new battery on it's way to you.  Otherwise, below is the link to a new battery purchase on our website.

2.0:

https://www.tactacam.com/shop/rechargeable-battery/

Solo, 3.0, 4.0, 5.0:

https://www.tactacam.com/shop/rechargeable-battery-3-0-4-0/